Policy and Procedures
All of our products are tested by an independent laboratory for quality and all shipments are inspected before leaving the warehouse. Upon delivery of your order, please check the order carefully to ensure it has not been damaged during shipping.
If for any reason you are not completely satisfied with our product contact [email protected]. Please supply the order number and the email with which it was ordered. Products purchased directly from our website www.floydsofleadville.com is eligible for exchange or return within the first 30 days of receipt. No exchanges will be accepted after a 30 day time period. If purchased from a retailer return the product to the vendor.
Multiple discounts, codes, or gifts can’t be applied to the same order. Only one type of discount or gift can be applied per order.
Depending on the bank, it may take up to three to five business days for the refund to credit your account.
All claims for damaged products must be made within two weeks. Please contact [email protected] and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product as well as the order number.
Lost packages occasionally occur. Floyd’s of Leadville is not responsible if the tracking information lists the order as “delivered,” which means USPS or shipping companies delivered the product to the address specified by the customer. If the package is sent to an address other than the one specified by the customer, upon return of the original package to Floyd’s of Leadville warehouse, we will reship the order. Please note that Floyd’s of Leadville is not responsible for errors of USPS or the shipping companies if you provide or confirm an incorrect address.
As we strive to ship within two business days, it is critical to contact us with any address changes. An address change must be done within 24 hours of the order being placed. After 24 hours of your order, we cannot guarantee your order will arrive at the newly requested address.
It is very important that you ensure that the address given to us is exactly correct, as any mistake could delay delivery and entail extra expense to you. If you place an order by phone, we will read the delivery address (and other information you provide) aloud and repeat it to you, to help you be sure it is correct.
Tracking information states it was delivered, but it is missing
If your tracking information states it has been delivered contact your neighbors, the local post office or the carrier used. In many cases, the package can be found.